Last Updated: [15-06-26]
Thank you for shopping with Mt. Nourish.
Due to the nature of our products, all sales are final.
We do not accept returns, exchanges, or cancellations once an order has been placed and dispatched.
1. No Returns
For hygiene, food safety, and quality assurance reasons, we do not accept returns of any products after delivery.
Please review your order carefully before completing your purchase.
2. Refunds & Replacements
We do not offer refunds except in the following situations:
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You receive a damaged product.
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You receive an incorrect product.
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Your order is incomplete or items are missing.
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Your order is lost in transit and confirmed undelivered by the shipping partner.
In such cases, we may provide a replacement, store credit, or refund at our sole discretion.
3. Reporting an Issue
If you experience any of the issues listed above, please contact us within 48 hours of delivery.
Please include:
Claims submitted after 48 hours of delivery may not be eligible for review.
4. Non-Refundable Situations
Refunds or replacements will not be provided for:
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Change of mind after purchase
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Personal taste or preference
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Incorrect shipping information provided by the customer
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Delays caused by shipping carriers or circumstances beyond our control
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Products that have been opened, consumed, tampered with, or improperly stored after delivery
5. Refund Processing
If a refund is approved, it will be processed to the original payment method used during checkout.
Please allow 5 to 10 business days for the refund to reflect in your account, depending on your bank or payment provider.
6. Contact Us
For any questions regarding returns or refunds, please contact us.
Mt. Nourish
Parwati Naturals Pvt. Ltd.
Deolikhet, Almora, Uttarakhand – 263667
India
Email: contact@mtnourish.com
